Hi, my name is Sir Foundalot...

Found Help Centre

Frequently asked questions

If you can’t find an answer to your question, you can always email us or get in touch on Twitter.

Found App

You can download it for free from the AppStore or Google Play
It’s easy! Just follow the in-app instructions to create an account. We’ll send you an email as well, don’t forget to check your spam folder to find the email and verify your account.
It’s easy! Just follow the in-app instructions to create an account. Tap on ‘Protect an item’ and follow the instructions. Once you have registered it the item will appear on your ‘Items’ list. Tap the newly added item and tap the ‘Mark as lost’ button.
If you have already registered your lost valuable it’s even easier. Open the app, tap the item and tap the ‘Mark as lost’ button.
If you have lost your smartphone, you won’t be able to easily access the app. If that happens head to our website and hit ‘Login’ at the top of the page. You can login to your account and mark items as lost from there as well.
We use a combination of the data you supply and the data supplied by our partners to match you up. The photo you upload, description of the item and details of when and where you lost the item are all really useful. The more information you put in the app, the faster the Found tech can locate your lost property.
Oh no! Have you tried checking your spam folder? Yes, sometimes we end up in there. If you still can’t find your emails contact us and we will get that sorted asap.
If you have a local spot you like to hang out in...and might have lost something in, you might want to get them on Found. The more the merrier! If you want to see them on Found the best way is to post on social media and tag Found and the business in your message. That way we both know and we can get in touch with them.
We’re glad you asked. Our image recognition technology utilises super clever AI that is constantly learning. For example, after seeing a lot of Macbooks it will be able to recognise one all on its own! The more things we take pictures of the more intelligent it becomes, so remember to include pictures of your items to make matching even better for when you lose something.
Don’t worry about it taking over the world though, it’s never going to be that clever.
Your lost property has been found and you want to get it back, hooray. Follow the instructions that will be emailed to you and arrange to collect your lost item. If collecting it is inconvenient, you can arrange to have it sent back to you with one of our trusted courier partners. Just follow the in-app instructions, pay for the service you have selected and sit back and wait for your item to make its way home.
Your lost property has been found and you want to get it back, hooray. Follow the instructions that will be emailed to you and arrange to collect your lost item. If collecting it is inconvenient, you can arrange to have it sent back to you with one of our trusted courier partners. Just follow the in-app instructions, pay for the service you have selected and sit back and wait for your item to make its way home.
If you haven’t heard about your item, we haven’t managed to find it...yet. If you are worried you have missed an email or notification you can view any status updates in the app by clicking notifications. If you valuable is still showing as ‘Lost’ we haven’t found a match yet. If it is showing as ‘Found’ we have definitely sent you an email, so it could be worth checking your spam folder.
If you find your lost item without our help, don’t forget to change it’s status in the app as well. Just tap on the item and hit the ‘Mark as found’ button.
Thanks for taking the time to find this out, you are a star! Please drop us an email and give us details on the issue you have experienced.
Sir Foundalot is our mascot! He's dedicated to helping you protect your valuables and works tirelessly to find them when you can't. He's the head honcho at Found HQ here and in charge of our clever image recognition software.
He is also a 🦁 Leo, has never tried 🧘‍♂️ yoga, only likes his 🍳 eggs scrambled and won't disclose his real age!

Found Business App

You can download it for free from the AppStore or Google Play
Oh no! Have you tried checking your spam folder? Yes, sometimes we end up in there. If you still can’t find your emails contact us and we will get that sorted asap.
It’s easy! Just follow the in-app instructions to create an account. We’ll send you an email as well, don’t forget to check your spam folder to find the email and verify your account.
It depends on how they have decided they would like the item to be returned to them. If they are coming to collect the item, you just wait until they arrive, tap the item in the app and tap the ‘Return to owner’ button, this will ask you to enter the name and email address of who is collecting the item.
If they have selected to have it delivered back to them you will get a notification in the app and the selected courier will email you instructions for the collection. They will come to you and say they are collecting for Found, you give them the item and they will take it back to the owner. The owner of the item pays for this service when they book it, so you don’t have to worry about incurring any costs. Simple!
There’s no need! We can help with that. Once you have held an item of lost property for your determined time, we can help.
Open the app, tap profile in the bottom right corner. Tap the settings cog in the top right corner. Tap ‘Invite New Member.’ Enter their email address and they will get sent an email inviting them to your team. If they haven’t seen it yet, ask them to check their spam...just in case!
Open the app, tap profile in the bottom right corner. Tap the settings cog in the top right corner. Tap ‘Account members’ and select the member you wish to remove. When you have opened their profile you will see the ‘delete member button’ on the bottom left.

Privacy

Yes, all data is encrypted at when we store it and whilst it is being sent to be stored, and we only store data on secure servers. We operate to the most up to date security recommendations to ensure data is safe and secure at all times.
Drop us an email with your name and the email address you used to make your account on Found and let us know you want us to remove your data and we will do the rest.

If you can’t see your question here drop us an email!
We’ll get back to you and solve your problem together.